Terms of Service

‌Effective Date: September 29, 2026‌

These Terms of Service (hereinafter referred to as “Terms”) are a legally binding agreement entered into between you, the user and customer, and Grupo Francomexicano de Regalos, S.A. de C.V. (hereinafter referred to as “we”, “us” or “our”), the operator of the official e-commerce website www.gruporegalos.com. By accessing, browsing, creating an account, placing an order, or using any services provided on our website, you confirm that you are at least 18 years of age (or have reached the age of majority in your jurisdiction of residence), you have full legal capacity to enter into this binding agreement, and you have read, understood and agreed to be bound by all the provisions outlined in these Terms, alongside our separately published Privacy Policy, Refund and Returns Policy, and Shipping Policy which are fully incorporated into this agreement as integral supplementary parts. As a travel essentials brand built on the belief that every journey deserves to feel light, intentional, and kind to the world, we design compact, durable travel gear that slips easily into pockets and packs to turn messy trips into smooth, joyful adventures, and these Terms are formulated to create a fair, secure and transparent trading environment that protects the legitimate rights and interests of both parties.

1. Basic Platform Operation Introduction

Our official website www.gruporegalos.com is a B2C e-commerce platform dedicated exclusively to the sale of self-designed, high-quality travel essentials, including but not limited to toiletry bags, passport covers, luggage tags, portable hydration containers and other travel-themed accessories. All products displayed on our platform are independently developed or officially authorized by us, and every listed item has passed strict multi-stage quality inspection before being released for sale. We operate our business in full compliance with Mexican commercial laws, global e-commerce regulatory requirements, and applicable data protection rules, with our registered office and operational base located at Pafnuncio Padilla No. 33 Int. 1B-G1, Col. Ciudad Satélite, C.P. 53100, Naucalpan de Juárez, Estado de México, México. You may contact our customer service and legal support team via telephone at +52 55 9331 4671 during our official office hours (Monday to Friday, 9:00 to 17:00 Mexico City Local Time), or send formal inquiries to our dedicated contact email address at bloomv@gruporegalos.com.

2. User Account Registration and Usage Rules

2.1. When you choose to create a user account on our website, you are required to provide accurate, complete, up-to-date and valid personal information as prompted by the registration form. You agree that you will not impersonate any other natural person or legal entity, or falsify any identity information during the account registration process. We reserve the right to reject account registration applications that submit false information, or have records of violating previous platform usage rules.
2.2. You are fully responsible for maintaining the security and confidentiality of your account login credentials, including your account password and any multi-factor authentication settings you enable. You agree to take full responsibility for all activities, orders, operations and behaviors that occur under your account. If you discover any unauthorized use of your account, or any other security breach related to your account status, you must notify us immediately via our official contact channels, so that we can take timely protective measures including temporary account freezing to prevent further losses. We will not be liable for any property loss or data damage caused by your failure to properly safeguard your own account credentials.
2.3. You may not use your user account for any commercial resale activities, mass purchase of products for stockpiling purposes unrelated to personal use, or any automated data crawling, scraping or batch access operations that exceed the reasonable usage scope of ordinary individual shoppers. We reserve the right to suspend or permanently terminate your account access permission immediately if we confirm that your account is engaged in prohibited usage activities that disrupt normal platform operation order.

3. Product Ordering and Transaction Rules

3.1. All product price information displayed on www.gruporegalos.com is denominated in Euros, and the displayed prices are pre-tax prices that do not include applicable import duties, value-added taxes or other local governmental fees that may be generated in the destination country of your delivery address. All relevant fees incurred in the destination jurisdiction after you place the order are the sole responsibility of the customer, unless explicitly stated otherwise on the corresponding product page or checkout page.
3.2. We make every effort to ensure that all product descriptions, photos, feature introductions, size parameters and price information displayed on our website are accurate and error-free. However, due to the inherent limitations of digital display and network environment, occasional unintentional typographical errors, display deviations or information omissions may occur. If we confirm that the price or core parameter information of a product you ordered has a significant error that does not conform to our normal operation standards after you complete payment, we will notify you within 2 business days, and provide you with the option to cancel the corresponding order for a 100% full refund, or confirm the order at the corrected reasonable price. We are not obligated to fulfill orders that are generated under obvious error scenarios of incorrect listed prices.
3.3. When you submit and complete payment for an order on our platform, a formal sales contract comes into effect between you and us. You confirm that all information you filled in during the checkout process, including your full name, valid delivery address, contact phone number and email address, is accurate and complete, to avoid subsequent delivery failures caused by incorrect contact information you provided. We will arrange order processing and shipment strictly in accordance with the rules specified in our published Shipping Policy.
3.4. We reserve the right to review any submitted order for anti-fraud purposes. For orders that show suspicious transaction characteristics including abnormal order value, inconsistent delivery information, or marked as high-risk by our anti-fraud system, we may take measures including temporarily delaying order shipment, and contacting you to verify the authenticity of the order. We have the right to cancel high-risk fraudulent orders before shipment, and process a full refund for the corresponding order amount.

4. Intellectual Property Rights Statement

4.1. All content published on www.gruporegalos.com, including but not limited to website layout design, original text descriptions, product photos, brand logos, graphic design elements, video materials, website source code, and the unique intellectual property of all our designed travel essentials products, are the exclusive intellectual property assets of Grupo Francomexicano de Regalos, S.A. de C.V., which are protected by Mexican copyright law, international copyright treaties, trademark regulations and other relevant intellectual property laws.
4.2. Without obtaining our prior explicit written authorization, you may not reproduce, copy, distribute, modify, publicly display, or use any of our intellectual property content for any commercial purpose. You may not embed our website content on any third-party platform, or carry out reverse engineering, decompiling, or any attempt to extract our website source code for unauthorized use. If we confirm that you have infringed on our legitimate intellectual property rights, we reserve the right to take all necessary legal measures, including requiring you to stop the infringing behavior immediately, claim for corresponding economic damages, and pursue relevant legal liabilities.
4.3. When you submit user-generated content to our platform, including product reviews, travel experience sharing, or feedback for our new product design, you grant us a permanent, non-exclusive, royalty-free, worldwide license to use, display, modify, and distribute such content for our brand promotion and product optimization purposes. We will never use your personal private information attached to such user content for unrelated commercial usage without your separate explicit consent.

5. User Code of Conduct

When you access and use our website services, you agree to strictly abide by the following code of conduct:

• You will not use our platform to upload, spread or publish any illegal, harmful, defamatory, obscene, violent, or content that violates public order and good customs, or content that infringes on the legitimate rights and interests of any third party.
• You will not carry out any malicious attacks, viruses transmission, or DDoS interference behaviors that damage the normal operation of our website server, or disrupt the normal shopping experience of other users on the platform.
• You will not register fake accounts, submit malicious false product reviews, or collude with others to carry out false transaction behaviors that undermine the fair evaluation system of our platform.
• You will not use our platform to conduct any illegal commercial activities, pyramid schemes, fraud schemes, or any transaction behaviors that violate the applicable laws in your jurisdiction of residence.
  If you violate the above code of conduct, we reserve the right to permanently restrict your access to our website, terminate all ongoing transactions under your account, and reserve the right to report the relevant illegal behaviors to the competent law enforcement authorities when necessary.

6. Third-Party Links and Third-Party Services

Our website may display links to third-party platforms, including social media sharing links of Instagram, Facebook, travel recommendation blog links, or links to our authorized payment service providers. We do not control the content, privacy protection rules and service quality of these third-party platforms. Your access to any third-party links outside our official website is at your own risk, and we will not bear any legal liability for any losses or damages caused by your use of third-party services. We strongly recommend that you carefully read and understand the terms of service and privacy policy of the corresponding third-party platform before you interact with any external third-party service.

7. Disclaimer of Warranties

Our website services and all sold travel essentials products are provided on an “as is” and “as available” basis, to the maximum extent permitted by applicable law:
7.1. We do not make any explicit or implicit warranties that our website will be 100% uninterrupted, completely error-free, or fully free from viruses or other malicious program interference at all times. Temporary website service interruptions caused by routine server maintenance, system upgrade, or uncontrollable network failure situations may occur, and we will try our best to reduce the impact of such interruptions on your normal usage experience.
7.2. All implied warranties related to product merchantability, fitness for a specific usage scenario, and non-infringement of third-party rights are limited to the maximum scope allowed by applicable consumer protection laws. We will provide corresponding after-sales quality guarantee services for defective products in strict accordance with the terms specified in our Refund and Returns Policy.
7.3. You explicitly agree that your use of our website services is entirely at your own sole risk, and we will not be liable for any indirect, incidental, special or consequential losses including loss of expected profits, loss of data, or business interruption losses that are not directly caused by our gross negligence or intentional misconduct.

8. Limitation of Liability

Under no circumstances shall Grupo Francomexicano de Regalos, S.A. de C.V., our directors, employees, partners or authorized representatives be liable for any total amount of damages that exceeds the total order value you actually paid to us for the specific transaction that gives rise to the corresponding claim. This limitation of liability applies regardless of the legal basis of the claim, whether it is based on contract, tort, negligence, product quality liability or other legal theories. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so part of the above limitation clauses may not fully apply to you according to the mandatory legal provisions in your local region.

9. Modification of Services and Terms

We reserve the right to modify, adjust, upgrade or discontinue any part of the functions and services on our website at any time without prior notice to you, based on our business development requirements, as long as such changes do not materially damage your already confirmed legitimate rights related to paid orders that have been completed. We also reserve the right to revise these Terms of Service from time to time. When we make material changes to these Terms, we will post the updated revised version on the corresponding page of our website, update the effective date marked at the top of the document, and prominently announce the change on our website homepage. Your continued access to our website and submission of new orders after the updated Terms take effect will be regarded as your full acceptance of all the revised new clauses. If you do not agree with the modified Terms, you have the right to stop using our website services and terminate your account at any time.

10. Governing Law and Dispute Resolution

These Terms of Service shall be governed by and interpreted in accordance with the laws of the United Mexican States, without regard to its conflict of law rules. Any dispute, controversy or claim arising out of or related to these Terms, your use of our website services, or the product sales transactions between us, shall first be resolved through friendly negotiation between both parties. If the dispute cannot be resolved through friendly negotiation within 30 calendar days, both parties agree that the competent courts located in Naucalpan de Juárez, Estado de México, Mexico shall have exclusive jurisdiction over all such disputes. For customers residing in jurisdictions outside Mexico, this clause does not affect any mandatory consumer protection rights you are entitled to enjoy under the local laws of your country of residence.

11. Severability

If any clause in these Terms is confirmed by a court of competent jurisdiction to be invalid, illegal or unenforceable, the remaining all clauses of these Terms shall remain in full force and effect, and the invalid clause shall be adjusted and interpreted in a way that most closely matches the original intention of both parties under the framework of applicable law. The failure of us to exercise or enforce any right or provision stipulated in these Terms shall not constitute a waiver of such right or provision, and does not affect our right to exercise such right or provision at a later time.

12. Entire Agreement

These Terms of Service, together with our published Privacy Policy, Refund and Returns Policy, Shipping Policy, and other public supplementary rules posted on our official www.gruporegalos.com website, constitute the entire complete agreement between you and Grupo Francomexicano de Regalos, S.A. de C.V., and supersede all previous oral or written understandings, agreements or representations related to the subject matter of this agreement.

If you have any questions or inquiries about any provisions of these Terms of Service, please contact our official support team via email at bloomv@gruporegalos.com, or call our service hotline at +52 55 9331 4671 during official office hours. Our team will provide you with a detailed professional response within 2 business days after receiving your inquiry.