Shipping Policy

‌Effective Date: September 29, 2026‌

This Shipping Policy applies to all travel essentials orders placed on the official website of Grupo Francomexicano de Regalos, S.A. de C.V. — www.gruporegalos.com. As a brand dedicated to designing compact, durable pocket-ready travel gear, we are committed to delivering every ordered toiletry bag, passport cover, luggage tag and hydration product to your location in perfect condition, within a clear, transparent and predictable timeframe. All terms below outline our full shipping processing rules, delivery coverage, fee structure and order tracking mechanisms for all customers worldwide.

1. Order Processing Timeline

All confirmed paid orders will enter our processing queue within 1 business day of successful payment verification. Our warehouse team completes strict quality checks for every travel essential in your order, packs items in shock-resistant eco-friendly packaging, and hands over the shipment to our contracted courier partners within 1 to 3 business days. Please note that order processing does not include weekends and official Mexican public holidays. No order will be dispatched until we confirm all ordered products are in stock and match the exact specifications listed on our product pages. If any item in your order is temporarily out of stock, our customer support team will send you a notification via bloomv@gruporegalos.com within 2 business days, offering you the choice to wait for restock, select an alternative product of equal value, or cancel that specific item from your order for a full refund.

2. Delivery Coverage Regions & Estimated Delivery Timeframes

We currently support shipping to customers across the globe, with tiered estimated delivery windows adjusted by destination region:

• ‌Domestic Mexico Shipments‌: For delivery addresses within Mexico, standard shipping takes 3 to 7 business days after dispatch, while our optional expedited domestic shipping service delivers parcels within 1 to 2 business days. All domestic parcels are handled by our trusted local logistics partners with extensive last-mile delivery coverage.
• ‌North America (United States and Canada)‌: Standard international shipping takes 7 to 12 business days after dispatch, and expedited shipping for this region arrives within 4 to 6 business days.
• ‌European Union and the United Kingdom‌: Standard shipping for all EU and UK destinations takes 10 to 18 business days after dispatch, and expedited shipping arrives within 7 to 10 business days. We pre-prepare all required customs documentation for EU destinations to minimize customs clearance delays.
• ‌Rest of World Regions‌: For all other countries and regions not listed above, standard estimated delivery time ranges from 14 to 25 business days after dispatch, depending on local customs processing efficiency and last-mile courier schedules.

Please note that all quoted delivery timelines are estimated reference values only, and we cannot guarantee exact delivery dates, as occasional delays caused by uncontrollable factors such as extreme weather conditions, local public health adjustments, customs clearance inspections or unexpected logistics network disruptions are outside our direct operational control.

3. Shipping Fee Structure

Our shipping fee system is calculated based on the destination region and total value of your order, with free shipping benefits available for eligible orders:

• For all domestic Mexico orders with a total value over 80 EUR, we offer completely free standard shipping. Domestic orders under 80 EUR will be charged a flat standard shipping fee of 4.5 EUR. The expedited domestic shipping flat fee is 9 EUR for all eligible orders.
• For orders shipped to the United States and Canada, free standard shipping applies to all orders over 120 EUR. Orders under 120 EUR are charged a flat standard shipping fee of 10 EUR, and the expedited shipping flat rate is 18 EUR.
• For EU and UK orders, free standard shipping is available for all orders over 150 EUR. Orders under 150 EUR are charged a 14 EUR flat standard shipping fee, with an expedited shipping flat rate of 24 EUR.
• For all other global regions, free standard shipping is offered for orders over 180 EUR. Orders below that threshold are charged a 18 EUR flat standard shipping fee, and expedited shipping services can be arranged at an extra cost that will be calculated and displayed to you during the checkout process.

All applicable customs duties, import taxes and processing fees required by your local government for international shipments are the sole responsibility of the customer. We recommend you check the local import policy of your country of residence before placing your order to avoid unexpected extra costs.

4. Order Tracking and Delivery Notification

Once your order is dispatched from our warehouse, we will immediately send a dispatch confirmation email to the contact email address you provided when placing the order, which includes your unique shipment tracking number and a direct link to the courier’s official tracking page. You can check the real-time status of your parcel at any time on the courier platform. We will also send you an automated delivery reminder 2 business days before your parcel arrives at the destination address. If you find the tracking information has not been updated for more than 5 consecutive business days, or your parcel is marked as delivered but you have not received it, please contact our support team immediately for assistance.

5. Undeliverable Parcel and Shipping Issue Handling

If a parcel is returned to us as undeliverable due to an incorrect shipping address you provided at checkout, missed delivery appointments without valid notice, or recipient refusal to pay applicable import duties, we will notify you promptly. You can choose to have the parcel re-shipped to a corrected valid address, where you will be responsible for covering the new re-shipping postage cost, or you can apply for a refund that subtracts the original incurred shipping fee and return logistics cost. If a parcel is confirmed lost by our courier partner during transit, we will arrange a full free re-shipment of your entire order, or process a 100% full refund for the total order value including all paid shipping fees, at your choice.

6. Contact Information for Shipping Queries

If you have any questions about our Shipping Policy, need to check the status of your ongoing order, or submit a report for a shipping-related issue, you can reach our dedicated after-sales support team via:

• Official Email: bloomv@gruporegalos.com
• Contact Telephone: +52 55 9331 4671
• Physical Address: Pafnuncio Padilla No. 33 Int. 1B-G1, Col. Ciudad Satélite, C.P. 53100, Naucalpan de Juárez, Estado de México, México

Our team operates during office hours from Monday to Friday 9:00 to 17:00 Mexico City local time, and will respond to all shipping-related inquiries within 2 business days of receipt.