Refund and Returns Policy

‌Effective Date: September 29, 2026‌

This Refund and Returns Policy is issued by Grupo Francomexicano de Regalos, S.A. de C.V. for our official e-commerce website www.gruporegalos.com, a specialized travel essentials retailer offering compact, durable travel gear including toiletry bags, passport covers, luggage tags, and portable hydration products. This policy applies to all purchase transactions completed on our platform, and we explicitly emphasize that ‌no standalone full or partial refund requests without physical product return are permitted‌ under almost all circumstances, in order to maintain fair operational standards for all our customers and ensure we can continue delivering high-quality pocket-ready travel essentials at reasonable prices.

1. Our Basic Rule: No Refunds Without Valid Product Return

We strictly prohibit any “refund only” requests where customers keep the purchased product while asking for full or partial monetary compensation. All valid refund applications must be accompanied by the full return of the corresponding physical product you ordered, unless the product you received is confirmed by our quality inspection team to be completely damaged and unreturnable due to our exclusive manufacturing fault. This rule applies to all product categories sold on our website, including our artisan-woven toiletry bags, eco-friendly passport cases, foldable hydration flasks and all luggage tag collections, to protect the legitimate interests of both our brand and all other shoppers on our platform.

2. Eligibility for Product Returns

To qualify for our return process, you must submit a return application within 30 calendar days from the date you sign for receipt of your order. The returned item must be in original unused condition, with all original factory labels, packaging, accessories and accompanying tags intact, and must not show any signs of dirt, abrasion, water damage or human-induced modification. Customized personalized products, including our custom engraved luggage tags and custom-printed passport holders, are not eligible for return unless the products have confirmed manufacturing defects that deviate completely from your confirmed customization requirements.

3. Step-by-Step Return Process

1. First, send a return request email with your order number, photos of the product you intend to return, and a brief description of your return reason to our official contact email: bloomv@gruporegalos.com. Our customer support team, available Monday to Friday 9:00 to 17:00 Mexico City local time, will review your application and reply with a verified return authorization within 2 business days.
2. After obtaining our official return authorization, ship the product back to our designated return address: Pafnuncio Padilla No. 33 Int. 1B-G1, Col. Ciudad Satélite, C.P. 53100, Naucalpan de Juárez, Estado de México, México. You will need to bear the corresponding return shipping fees, unless the returned product has confirmed manufacturing defects or shipping damage caused by our logistics partner. We recommend using a trackable courier service for your return shipment, to avoid loss of returned items in transit.
3. After we receive and pass the quality verification of your returned item, our team will process your requested exchange for another travel essentials product of equal or higher value, or process the original payment path refund for your order amount (subtracting any applicable shipping fees). The entire verification process will be completed within 5 to 7 business days, and the refund will be credited back to your original payment account within 3 to 10 business days depending on the processing speed of your payment service provider.

4. Very Limited Exception Scenario for Partial Non-Return Refund

The only exception to our no “refund only” rule applies when you receive a product that was damaged during delivery and the damage is so severe that returning the item creates unreasonable health or safety risks, which will be verified by our after-sales team on a case-by-case basis. Even under this scenario, we will prioritize offering you a free re-shipment of a brand new replacement product, and the no-return partial or full refund solution will only be considered if re-shipment is not feasible for you. We will never approve any standalone refund requests that do not meet this strict eligibility.

5.Contact Information

If you have any questions about our Refund and Returns Policy, you can reach our support team via email at bloomv@gruporegalos.com, or call us at +52 55 9331 4671 during our office hours from Monday to Friday 9:00 to 17:00 Mexico City local time. All queries will be responded to within 2 business days.